Appointment Policies

A 70% booking deposit is required to secure your appointment when you are booking via our online booking system.

For example, if your treatment is £100, and you've paid a 70% (£70) deposit online, you'll need to pay the remaining 30% (£30) on the day of your appointment.

This deposit system helps us ensure efficient bookings and reduces no-shows. We appreciate your understanding. Don't hesitate to get in touch with us for more information.

1. Cancellations:

• Cancellations are accepted up to 48 hours before the appointment for a full refund.

• Cancellations made less than 48 hours before the appointment, your deposit will be retained as a last minute cancellation fee.

• If more than two cancellations occur within a 30-day period, future bookings will not be allowed.

2. Rescheduling:

• Rescheduling is allowed up to 48 hours before the appointment, with your deposit transferred to the new booking.

• A maximum of one reschedule with transfer of deposit is permitted within a 30-day period. Beyond this, the deposit is no longer transferrable, and will be retained as compensation.

By booking with us, you agree to adhere to our full booking policies, with no exceptions.

We greatly appreciate your understanding and cooperation regarding our policy. Your satisfaction and our commitment to providing excellent service are of utmost importance to us.

Delays up to 15 minutes: f you find yourself running slightly behind schedule, arriving within 15 minutes of your scheduled appointment time, we will accommodate your treatment within the remaining time available. The cost of the treatment will remain unchanged, and you will be charged for the full duration.

Delays exceeding 15 minutes: delay exceed 15 minutes, it will be regarded as a no-show, and your deposit will be retained as compensation, with no exceptions.

NO-SHOWS: If you have a confirmed appointment with us and have paid a deposit, we kindly request that you provide at least 48 hours notice in case you need to cancel or reschedule. Failure to show up for your appointment without such notice will result in your deposit being retained as compensation, with no exceptions.

At this time, we regret to inform our valued clients that our couples facial treatments are currently unavailable. We appreciate your understanding and are dedicated to providing exceptional individual treatments to ensure the best experience for each client.

At Seoul Skin Therapy, we are committed to providing a safe, respectful, and professional environment for both our clients and staff. To ensure the highest standards of safety and respect, we have a strict no-tolerance policy regarding abusive, threatening, bullying, and harassing behaviour.

No-Tolerance Policy

We have a zero-tolerance approach towards any form of abuse, threats, bullying, or harassment. This includes, but is not limited to, physical, verbal, and online interactions. These behaviours are strictly prohibited.

If any client engages in the aforementioned behaviours, appropriate actions will be taken immediately, including but not limited to:

• Immediate termination of the therapy session.

• Reporting the incident to relevant authorities if necessary.

• Permanent blacklisting from all Seoul Thai Therapy services.

• Legal action if warranted.

We are committed to enforcing this policy to maintain a safe and respectful environment for everyone. Our staff is trained to handle such situations with the utmost professionalism, and we will not hesitate to take necessary actions to protect their well-being.

By booking an appointment with Seoul Skin Therapy, clients agree to adhere to this policy. We appreciate your understanding and cooperation in maintaining a positive and professional atmosphere.

To ensure your safety and provide you with the best possible treatment, please inform us of any medical conditions, allergies, or injuries when booking your appointment. This will help us tailor the treatment to your specific needs and make any necessary adjustments to ensure your comfort and well-being.

Our facial estheticians prioritise your skin's health. If your skin is assessed as broken, too damaged, or unsuitable for a specific treatment, the esthetician may decline to perform the treatment. 

The estheticians may also adjust or modify the treatment plan to better suit your skin's current condition.

If you are experiencing any of the following, we reserve the right to postpone or deny treatment on the day:

• Visible facial bruising

• Broken, compromised, or inflamed skin barrier (e.g. raw, peeling, excessive redness, painful to touch, severely sensitised skin)

Please note: All our Korean Facials and Korean Lymphatic Face Sculpting Massage are not pregnancy safe, but they are safe for postpartum breastfeeding mothers.

If you had a C-section delivery, you may book in:

• 12 weeks post-delivery (if recovery has been uncomplicated and you are fully healed), or

• 6 months post-delivery (if healing is still ongoing).

Please ensure you feel fully recovered before booking your treatment.

Please note that we do not perform massage and facial treatments on individuals under the age of 18.

Additionally, in cases where age verification is necessary or if individuals appear to be under the age of 18, we may request proof of age (e.g., ID) to ensure compliance with our policy. Your understanding and adherence to this policy are appreciated.

For those arriving by car, there are pay-by-phone street parking and a pay-by-phone Jewellery Quarter Multi-Storey Car Park nearby for you to arrange parking during your visit.

Kindly note, we do not accept responsibility or liability for client parking, and client’s are solely responsible for their vehicles and parking arrangements during their visit. By booking with us you understand and agree to accept full responsibility and liabilities for your travel, parking and vehicle.

For the privacy, comfort, and safety of all our clients, we do NOT allow additional guests (+1s) to accompany you to your appointment unless they also have a scheduled treatment—for example, a back-to-back booking. In such cases, clients may wait in our downstairs reception area until it is their turn.

Please note that treatment rooms are strictly private and reserved for the client and therapist only. Children under 18 are not permitted on the premises.

We kindly request that clients refrain from recording inside the treatment room unless the therapist and client mutually agree that the treatment session will be recorded for advertisement or marketing purposes. In the event that such an agreement is reached, we will provide a consent form to the client for their acknowledgement and approval.

By proceeding with a booking with Seoul Thai Therapy Ltd, you (the “Client”) acknowledge and agree that you have read, fully understood, and accept our terms and conditions, booking policies, and procedures as outlined on our website and in any other relevant communications.

By confirming your booking, you enter into a legally binding contract with Seoul Thai Therapy Ltd. This agreement signifies your acceptance of and adherence to all of our policies, without exception. Any breach of these policies on your part constitutes a breach of contract and may result in legal action being taken by Seoul Thai Therapy Ltd.

In the event of any dispute or violation of this agreement, Seoul Thai Therapy Ltd reserves the right to use this contract and any supporting documentation, including this disclaimer, as evidence in a court of law within the United Kingdom.

For the avoidance of doubt, by completing the booking process, you affirm that you have been given the opportunity to review our full policies, and that you agree to be bound by their terms. Any failure to comply with these terms may have legal consequences.

If you do not agree with any part of our policies or terms, please refrain from making a booking.