Appointment Policies

To ensure a smooth and fair booking experience for all clients, please read how our online booking system operates:

Monthly Availability
Appointments are released one month in advance at the beginning of each month.
For example:

• Beginning of April → May appointments released

• Beginning of May → June appointments released

We are unable to accept bookings more than 30 days in advance.

Booking as a New Client
If this is your first visit, you must book through our online booking system. All remaining availability is shown live and appointments are booked on a first-come, first-served basis.

Booking as a Returning Client
Returning clients are encouraged to secure their next appointment directly with their esthetician:

• At the end of your current appointment (recommended), or

• Within a few days after your visit

This helps ensure you get your preferred slot for the following month. You may also use the online booking system, if needed.

Fully Booked & Waitlist
If all appointments are fully booked, you can join our monthly waitlist via the link provided below:(https://forms.gle/MQyUGwggA6FFPwuj7)

We will contact you if any slots become available.

Appointments booked via our online booking system (Acuity Scheduling) require full payment in advance to secure your appointment.

Returning clients also have the option to book directly with their esthetician, in which case a deposit is required to secure the appointment, with the remaining balance payable on the day of treatment.

This system helps us ensure efficient bookings and reduces no-shows. We appreciate your understanding. Don't hesitate to get in touch with us for more information.

To ensure the smooth running of our clinic and the best experience for all clients, you will be contacted by your esthetician the day prior to your appointment to confirm your attendance.

We kindly ask that you respond to this confirmation message. If we do not receive a response, we reserve the right to cancel your appointment. In this instance, your booking fee/payment will be retained in line with our No-Show and Late Cancellation Policy.

Thank you for your understanding and cooperation.

Cancellation Policy

For cancellations up to 48 hours before your appointment

• If paid in full: You will receive a full refund

• If paid a deposit: Your deposit will be refunded.

For cancellations less than 48 hours before your appointment

• If paid in full: the full treatment cost will be retained as a late cancellation fee.

• If paid a deposit: The full deposit will be retained as a late cancellation fee.

If more than two cancellations occur within a 30-day period, future bookings may be declined.

Rescheduling Policy

Rescheduling is permitted up to 48 hours before your appointment.

• Full payment or deposit may be transferred to one new appointment.

• Only one reschedule with payment transfer is allowed within a 30-day period.

Any additional reschedule requests will result in the payment or deposit being non-transferable and retained.

By booking with us, you agree to these booking, cancellation, and rescheduling policies. No exceptions will be made.

Thank you for your understanding and cooperation - these policies allow us to protect our time while continuing to provide high-quality care.

Late Arrivals (Up to 15 Minutes)

If you arrive up to 15 minutes late, your appointment will go ahead within the remaining time available.
The full treatment cost will still apply, and the appointment cannot be extended.

Late Arrivals (More Than 15 Minutes)

If you arrive more than 15 minutes late, your appointment will be considered a no-show.

• All payments made (full payment or deposit) will be retained

• The appointment will be cancelled

• No exceptions will be made

No-Shows

A no-show is defined as:

• Failing to attend your appointment without any notice, or

• Arriving more than 15 minutes late

In the event of a no-show:

• All payments made (full payment or deposit) will be retained

• You may be restricted from making future bookings

This policy allows us to run on time and provide the best possible service to all clients. Thank you for your understanding and cooperation.

At this time, we regret to inform our valued clients that our couples facial treatments are currently unavailable. We appreciate your understanding and are dedicated to providing exceptional individual treatments to ensure the best experience for each client.

At Seoul Skin Therapy, we are committed to providing a safe, respectful, and professional environment for both our clients and staff. To ensure the highest standards of safety and respect, we have a strict no-tolerance policy regarding abusive, threatening, bullying, and harassing behaviour.

No-Tolerance Policy

We have a zero-tolerance approach towards any form of abuse, threats, bullying, or harassment. This includes, but is not limited to, physical, verbal, and online interactions. These behaviours are strictly prohibited.

If any client engages in the aforementioned behaviours, appropriate actions will be taken immediately, including but not limited to:

• Immediate termination of the therapy session.

• Reporting the incident to relevant authorities if necessary.

• Permanent blacklisting from all Seoul Thai Therapy services.

• Legal action if warranted.

We are committed to enforcing this policy to maintain a safe and respectful environment for everyone. Our staff is trained to handle such situations with the utmost professionalism, and we will not hesitate to take necessary actions to protect their well-being.

By booking an appointment with Seoul Skin Therapy, clients agree to adhere to this policy. We appreciate your understanding and cooperation in maintaining a positive and professional atmosphere.

To ensure your safety and provide you with the best possible treatment, please inform us of any medical conditions, allergies, or injuries when booking your appointment. This will help us tailor the treatment to your specific needs and make any necessary adjustments to ensure your comfort and well-being.

For all facial treatments we only accept clients with short facial hair or light stubble.

For our Korean Lymphatic Face Sculpt, facial hair must be clean shaven or short stubble only. Full beards or long facial hair cannot be accommodated.

If facial hair is too long at the time of your appointment, the treatment will be declined.

Our facial estheticians prioritise your skin's health. If your skin is assessed as broken, too damaged, or unsuitable for a specific treatment, the esthetician may decline to perform the treatment. 

The estheticians may also adjust or modify the treatment plan to better suit your skin's current condition.

If you are experiencing any of the following, we reserve the right to postpone or deny treatment on the day:

• Visible facial bruising

• Broken, compromised, or inflamed skin barrier (e.g. raw, peeling, excessive redness, painful to touch, severely sensitised skin)

Please note: All our Korean Facials and Korean Lymphatic Face Sculpting Massage are not pregnancy safe, but they are safe for postpartum breastfeeding mothers.

If you had a C-section delivery, you may book in:

• 12 weeks post-delivery (if recovery has been uncomplicated and you are fully healed), or

• 6 months post-delivery (if healing is still ongoing).

Please ensure you feel fully recovered before booking your treatment.

Please note that we do not perform massage and facial treatments on individuals under the age of 18.

Additionally, in cases where age verification is necessary or if individuals appear to be under the age of 18, we may request proof of age (e.g., ID) to ensure compliance with our policy. Your understanding and adherence to this policy are appreciated.

For those arriving by car, pay-by-phone (RingGo) street parking is available nearby, as well as the Jewellery Quarter Multi-Storey Car Park. Clients are responsible for arranging their own parking.

If using the multi-storey car park, we recommend exiting on foot via Exit A – this will lead you directly opposite the Jewellery Quarter Post Office, located next to the glass-door entrance of our building, JQ Modern.

Kindly note, we do not accept responsibility or liability for client parking, and client’s are solely responsible for their travel, vehicles and parking arrangements during their visit. By booking with us you understand and agree to accept full responsibility and liabilities for your travel, parking and vehicle.

For the privacy, comfort, and safety of all our clients, we do NOT allow additional guests (+1s) to accompany you to your appointment unless they also have a scheduled treatment—for example, a back-to-back booking. In such cases, clients may wait in our downstairs reception area until it is their turn.

Please note that treatment rooms are strictly private and reserved for the client and therapist only. Children under 18 are not permitted on the premises.

We kindly request that clients refrain from recording inside the treatment room unless the therapist and client mutually agree that the treatment session will be recorded for advertisement or marketing purposes. In the event that such an agreement is reached, we will provide a consent form to the client for their acknowledgement and approval.

By proceeding with a booking with Seoul Thai Therapy Ltd, you (the “Client”) acknowledge and agree that you have read, fully understood, and accept our terms and conditions, booking policies, and procedures as outlined on our website and in any other relevant communications.

By confirming your booking, you enter into a legally binding contract with Seoul Thai Therapy Ltd. This agreement signifies your acceptance of and adherence to all of our policies, without exception. Any breach of these policies on your part constitutes a breach of contract and may result in legal action being taken by Seoul Thai Therapy Ltd.

In the event of any dispute or violation of this agreement, Seoul Thai Therapy Ltd reserves the right to use this contract and any supporting documentation, including this disclaimer, as evidence in a court of law within the United Kingdom.

For the avoidance of doubt, by completing the booking process, you affirm that you have been given the opportunity to review our full policies, and that you agree to be bound by their terms. Any failure to comply with these terms may have legal consequences.

If you do not agree with any part of our policies or terms, please refrain from making a booking.

Out-of-hours and weekend appointments may not always be available and are offered only at the esthetician’s discretion.

If available, the following surcharges will apply, per appointment, in addition to the treatment price:

Monday–to-Friday: +£20

Saturday and Sunday: +£30

*Cancellations made less than 48 hours in advance will result in the surcharge being forfeited.